Policies

Networking:

Computer and network use is governed by the following University policies:

• E-mail, Voice-mail, And Network Access Policy delineates the policies governing use of university accounts, computer, and network resources.
• Privacy and Appropriate Use of Resources Policy
• In addition, OIS has a Firewall Configuration Policy, that describes the rules governing configuration of the firewall between the campus network and the Internet, as well as how individuals may request enabling of Internet access to a service they desire to provide.

Software:

• Software Standards outlines the software products we support.

Hardware:

• Desktop Computer Purchase and Support Policy delineates our purchase requirements and support services for faculty and staff desktop computers.
• OIS Hardware Support for Operating Budget Purchases describes the conditions of support from OIS for items under $500 from departmental operating budgets.
• Minimum Hardware Requirements describes what computers we support.
• Customer Service Priorities describes how the OIS customer service team prioritizes calls, and outlines contact and response times for each priority of call.