Information ServicesInformation Systems

Technical Support Services

The Technical Support Services team is comprised of the following:  HelpDesk, technical services, and ResNet.  The team coordinates and provides computing and technical support to facilitate the campus technology programs.  Additionally, the team provides training and self-help resources (online documentation) and departmental coordination for desired software applications needed in the educational environment.

The HelpDesk provides a single point of contact to faculty, staff, and students who use the University's information technology resources.  The Help Desk provides support in resolving customers' questions and problems quickly, accurately and consistently, or refers the request to the appropriate OIS staff or group.  The HelpDesk assists customers in overcoming hardware and software obstacles that impede effective computing by providing service, computing documentation, and other self-help resources.  Routine services provided by the Help Desk include the changing of account passwords, scheduling of the Presentation Room (Library 020), and the loaning of key software titles to faculty and staff for home use.

Technical consultants provide professional service and support to faculty, staff, and students by coordinating the installation of software applications and hardware needed for building and documenting desired educational programs and administrative services.  In addition, the technical consultants install, upgrade, maintain, repair and troubleshoot multi-platform computer and peripheral equipment, operating systems and applications, and general support of networks usage.

Resnet provides network connections to the campus Ethernet network for students residing on campus in the residence halls, and campus owned housing and the Union Avenue Greek houses at the University of Puget Sound.  Through these conditions, students can access all the network resources of the University and the Internet.  ResNet consultants provide technical support to students by providing computer troubleshooting and repair.

Technical Support Services Staff

  • Theresa Duhart, Director
  • Heidi Wasem, HelpDesk Manager
  • Chris Granado, Desktop Support Specialist
  • Rachel Vaughan-Desir, Desktop Support Specialist
  • Jeremy Dunkle, ResNet Coordinator
  • Steve Weiland Technical Services Supervisor
  • Stephen Wetz, Technical Services Consultant
  • Dave Wilson, Technical Services Consultant
  • Student OIS Assistants