Welcome to the HelpDesk!Please browse through the links on the left to view our documentation and answers to frequently asked questions, as well as information on our services and policies. Current computing updates can be found below on the following topics: If you need to submit a service request, click here.  To subscribe to RSS feeds on this page, click here
Did you know....
Clearing Internet cache can resolve some web display issues
05/15/2008 01:30 AM
In Internet Explorer 6 click Tools > Internet Options > Delete Files > OK > OK. In Safari click Safari > Empty Cache > Empty. In Firefox click Tools > Clear Private Data > (Select your choices) > Clear Private Data Now, close and re-launch the browser.
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OIS News & Projects
New Cyber Threats security page
04/30/2008 04:12 PM
Ever heard the expression, "The worst day of phishing is better than my best day at work?" This is not necessarily the case anymore. Check out our new Cyber Threats page to find out, among other things, why phishing is a bad thing and how you can avoid falling victim to it.
SPAM ALERT!
04/30/2008 08:41 AM
Many campus members received a message claiming it was from the UPS Webmail Center and asking for their username and password information. This message is not from OIS and is SPAM. Do not reply to the message or click on any links or attachments. Please delete the message immediately.
OIS releases a Request for Proposal for ITSM software
04/12/2008 07:34 PM
Today marks a milestone in the project to replace Clientele, our call tracking software, with a full-featured Information Technology Service Management (ITSM) product. The formal RFP was issued to leading ITSM vendors today. This software package will not only replace the functionality of Clientele, but also assist OIS in mainstreaming our operations and implementing the Information Technology Infrastructure Library (ITIL) best practices. The RFP is available for download at http://www.ups.edu/x17125.xml.
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Unscheduled Service Disruptions
Main web server down briefly
05/09/2008 / 04:14 PM
The main university web server (www.ups.edu) experienced errors caused by the Ingeniux (CMS) application this afternoon. Content was restored from backup, although this version of the content is a few days old. When the publishing operation finishes in about 30 minutes, all current content will be restored. If you are a content provider who published pages between 3:00 to 3:30 PM, we recommend publishing them again after 5:40 PM. Thank you.
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Software Patches
Microsoft Security Updates for May 2008
05/13/2008 12:47 PM
In its monthly patch release, Microsoft published 3 critical security updates for Windows 2000, XP and Server 2003 systems. Technical information about the patches can be found on their Web site.
New Safari security update for both Mac and PC users
04/16/2008 01:02 PM
Apple has released a security update for Safari for both Mac and PC users. Mac users can download the update via the Software Update application. PC users can download it via the Apple Software Update program in their Start menu or directly from Apple.
Microsoft Security Updates for April 2008
04/08/2008 12:24 PM
In its monthly patch release, Microsoft published 5 critical security updates for Windows 2000, XP and Vista systems. Technical information about the patches can be found on their Web site.
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Planned/Scheduled Service Outages
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