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SERVICE REQUESTS AND REPAIRS

Service Request Form

As a Residence Life staff member, you will be addressing a number of repair requests throughout the year.  If the repair is routine (i.e., the damage will not harm the facility or is not a safety hazard) the student is responsible for completing the service request request.  When completing service requests, please make sure the following guidelines are used: 

1. When filling out the request, it is important that the student be very specific about the location and nature of the repair work needed.   

2. After the service request is completed, the form should be signed (at the top of the form) by the student.  The student's signature authorizes facilities services staff to enter his/her room.  Only indicate a student's name in the billing section if that student is to be charged and acknowledges that charge. 

3. Your supervisor should review the form to make sure all information is complete and accurate.  Service request requests must be turned in by the Resident Director. 

4. Items such as light bulbs and toilet paper may be requested directly from the hall custodian. 

5. All emergency repairs should be called in immediately to the Director of Residence Life at x3317.  If the work is needed after 5:00 p.m., requests should be made to Security Services at x3311.  The emergency repair request to Security should only be made if the damage will harm the facility or if a safety hazard of any kind is present.  Security will determine if an after hours Facilities Services worker will be dispatched. 

6. All broken windows should be called in to Security Services for investigation in addition to filling out a service request.  If this is not done, the students in that room will be charged.  

7. Any time you suspect that damage may have been intentional, a communication report should be filed describing the circumstances.  Indicate on the communication report whether or not a service request has been filed.  DO NOT include the student's name in the billing section unless they assume responsibility for the damage.  Once a disciplinary investigation has been conducted, we will make sure that the appropriate individuals are billed for damages.  Simply write "CR" in the billing section of the service request.

All Facilities Services Department staff should be wearing the University of Puget Sound insignia for identification.  If no one is at home at the time the work is done, a notice will be left indicating that a Facilities Services employee has been there.  Work will be completed between the hours of 9:00 a.m. and 4:30 p.m., unless it is an emergency.  Facilities Services Department’s intent is to cooperate as much as possible with students to get the work done as soon as possible.  

Your supervisor is responsible for following up on Service Requests.  Any questions or concerns about uncompleted work should be directed to this person.