Welcome to the HelpDesk!Please browse through the links on the left to view our documentation and answers to frequently asked questions, as well as information on our services and policies. Current computing updates can be found below on the following topics: If you need to submit a service request, click here.  To subscribe to RSS feeds on this page, click here
Did you know....
Traditional Mac mouse function slowing you down?
05/08/2008 01:30 AM
You can get the benefits of a two-button mouse on a Mac even if you use a one-button mouse? Press the Control key while clicking on something and the same options appear as if you had a two-button mouse. This shortcut which displays access to helpful commands and options can be useful in programs such as Word and Entourage. Try it on the Desktop or in a Finder window as an alternative to creating a new Folder!
^ top
OIS News & Projects
New Cyber Threats security page
04/30/2008 04:12 PM
Ever heard the expression, "The worst day of phishing is better than my best day at work?" This is not necessarily the case anymore. Check out our new Cyber Threats page to find out, among other things, why phishing is a bad thing and how you can avoid falling victim to it.
SPAM ALERT!
04/30/2008 08:41 AM
Many campus members received a message claiming it was from the UPS Webmail Center and asking for their username and password information. This message is not from OIS and is SPAM. Do not reply to the message or click on any links or attachments. Please delete the message immediately.
OIS releases a Request for Proposal for ITSM software
04/12/2008 07:34 PM
Today marks a milestone in the project to replace Clientele, our call tracking software, with a full-featured Information Technology Service Management (ITSM) product. The formal RFP was issued to leading ITSM vendors today. This software package will not only replace the functionality of Clientele, but also assist OIS in mainstreaming our operations and implementing the Information Technology Infrastructure Library (ITIL) best practices. The RFP is available for download at http://www.ups.edu/x17125.xml.
^ top
Unscheduled Service Disruptions
Main web server down briefly
05/09/2008 / 04:14 PM
The main university web server (www.ups.edu) experienced errors caused by the Ingeniux (CMS) application this afternoon. Content was restored from backup, although this version of the content is a few days old. When the publishing operation finishes in about 30 minutes, all current content will be restored. If you are a content provider who published pages between 3:00 to 3:30 PM, we recommend publishing them again after 5:40 PM. Thank you.
^ top
Software Patches
New Safari security update for both Mac and PC users
04/16/2008 01:02 PM
Apple has released a security update for Safari for both Mac and PC users. Mac users can download the update via the Software Update application. PC users can download it via the Apple Software Update program in their Start menu or directly from Apple.
Microsoft Security Updates for April 2008
04/08/2008 12:24 PM
In its monthly patch release, Microsoft published 5 critical security updates for Windows 2000, XP and Vista systems. Technical information about the patches can be found on their Web site.
Apple Security Updates for QuickTime 2008-04-02
04/02/2008 06:32 PM
Apple has released a security update for QuickTime for both Mac and PC users. Mac users can download the update via the Software Update application. PC users can download it via the Apple Software Update program in their Start Menu or directly from Apple.
^ top
Planned/Scheduled Service Outages
^ top
We are always looking for ways to improve our Web site to help you find what you need and to keep you coming back. If there is something you cannot find and think should be included, drop us a line. ^ top | 
